We believe that honest and meaningful conversations enable brands to participate in communities, build trust, and ultimately help create better products, services and experiences. We tell this to our clients, partner agencies, people we want to work with, and we are equally committed to behaving in this way ourselves.

When we outreach to a blogger or participate in a community we will always be clear about who we are and who we represent. We will never ask anyone to say anything they do not believe.

We place great importance in understanding the blogs and communities we speak to and participate in, and we always endeavour to talk to people about things that are relevant and interesting to them.

We are active members of WOMMA, an organisation dedicated to the promotion of best practice within the word of mouth marketing industry. We believe in and follow their code of ethics. We also support and comply with the CIPR Code of Conduct and the British Code of Advertising, Sales Promotion and Direct Marketing.