Account Director

United Kingdom Client Services

The role

We Are Social is a global agency, with more than 1000 people across 11 offices around the world, and with over 180 here in our London HQ. We deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands like adidas, Audi, LIDL & Kellogg’s. And we’ve been recognised as one of the UK’s best places to work for several years in a row.

The Account Director role sits within the Client Services team, a crucial part of the agency’s success. As the Account Director, your primary focus will be leading the day-to-day running and management for one of the biggest global brands in the gaming world.

With 5+ years of experience within a digital, PR or creative agency you will be able to demonstrate a solid and successful track record of successfully simultaneously running multiple projects, whilst building strong client relationships and producing amazing socially-led campaigns. Experience of working for a gaming brand or in the gaming space is preferable.

You’ll be leading a highly effective and fast-paced team. You will be expected to provide consistently clear direction to a team across Project Management, Strategy, Editorial, Creative, Design and Research and Insights, helping to shape the social output across multiple global markets.

Reporting into a Group Account Director, the successful candidate will have the scope to proactively shape and grow the client relationship, working closely with senior stakeholders. We want the candidate to have the motivation for deliver a high-standard of work day-to-day, but also collaborate with the clients to spot opportunities to push the brand’s creative opportunity to the max.

Requirements

Specific responsibilities of the role include:

  • Oversight of an account / accounts/ projects up to £1 – £1.5m annual agency revenue
  • Successful day-to-day running of your account/ projects and their subsequent project deliverables
  • Develop strong relationships with your day-to-day Clients, knowing when to involve your Group Account Director to ensure reassurance and seniority as required
  • Knowledgeable – in the industry, the categories of your clients and their business challenges
  • Work with your Group Account Director to actively seek out and convert business development opportunities whilst safe guarding existing projects
  • Financial management and accountability of your individual accounts/ projects – work with Project Management/ PD to ensure development of detailed scopes, accurate forecasting, agency resource bookings
  • Maintain clear, regular communication with the Group Account Director regarding your projects/ accounts highlighting challenges, opportunities and suggest proactive solutions
  • Support the Group Account Director on new business pitches working collaboratively with other agency departments
  • Knowledge Sharing – share project successes and learnings with the wider Client Service team
  • Accurate resource planning – work with your team and the Traffic Manager to ensure proactive booking and efficient use of agency resource to ensure timely and profitable delivery of your projects

Key role deliverables:

Client and Agency

  • Develop and nurture agency cross-departmental collaboration and relationships
  • Ensure your Group Account Director are kept up to date on project status, highlighting any issues and steps to mitigate
  • Ensure the successful delivery of projects against agreed deadlines and budgets
  • To develop strong relationships with your day-to-day clients and associated influencers within the client, company and other agencies to understand the tone and landscape of client contacts for client satisfaction and revenue opportunities
  • Contribute to the improvement or maintenance of the CSS score for each of your accounts
  • Highlight and escalate opportunities, knowing when to bring business groups together for mutual benefit

Management

  • Lead by example – ensure your team see your behaviour as a reflection of the agency’s vision and code
  • To promote an empowering and positive environment within your team – help guide your direct reports to make decisions and commit to them
  • Be solutions focused – highlight problems quickly, and propose a clear course of action, manage upwards and downwards as and when required
  • Provide a consistently positive and level headed outlook, even under extreme pressure – manage the curveballs
  • Make a strong positive impact and impression internally & externally – help to elevate the role and value of Client Services through seamless delivery

Team

  • Builds a strong sense of team spirit and mutual respect, build shared pride for agency/ team achievements and actively recognise the input of others
  • Quickly identifies issues and coach team/s to resolve promptly & confidently
  • Develop and share skills/knowledge with team/peers – locally & globally using the internal communications tools, actively support your Group Account Director/ Business Director in creating and leading larger departmental events
  • Be respectful of other people’s time – be well prepared for meetings and conversations – know the detail and have it to hand

Communication

  • Demonstrate confident communication & presentation skills, and deliver with clarity to clients on an individual and group basis, ensuring even complex ideas are simple & clear to understand
  • Start to develop a sense of who to influence, when and how to do so
  • Receives and offers contributions with respect
  • Regularly keeps the Group Account Director up to date on important client or internal information that could affect the delivery of projects or account health
  • Ensure the Group Account Director/ Business Director has accurate financial information and updates to ensure the accuracy of client/ account/ project forecast
  • An active listener – open to understanding others point of view and encouraging collaboration – we can all learn from others if we are prepared to listen to them – a good idea can come from anywhere

Qualities we are looking for

  • Proactive – anticipate needs, take the initiative and over deliver to go beyond the expected
  • Organised – you’ll be totally on the ball, someone who gets things done and orchestrates action
  • Relationship builder – tenacious by nature, you’ll seamlessly forge robust day-to-day relationships with internal teams, other agency partners and your clients – representing We are social and reinforcing our position of social leadership
  • Knowledgeable – you’ll feel totally confident dealing with the complexities of working with different creative disciplines with a clear view on the role of social and how this can’t be part of the mix
  • Ownership– you will be the trusted, considered and friendly invaluable owner of your projects
  • Team Player – you are happy to roll your sleeves up and get stuck in to ensure you and your team deliver
  • Humble – you’ll have an opinion, but you won’t mind too much when someone tells you it’s wrong – you’ll respect the guidance/ experience of your Group Account Director/ Business Director
  • Industry insight– you’ll be able to draw on your knowledge of trends, developments and new technology through a genuine passion for the industry
  • Financial expert – you’ll work with your Group Account Director/ Business Director, Traffic Managers and Project Management to ensure you proactively request the right resource giving as much notice as possible
  • Creative – you know good creative when you see it – from brand development through to campaign executions – you have sound and robust judgement backed up with experience and a clear rationale
  • Excellent people management skills, which is shown in a collaborative style – willing to solve issues for the good of all
  • A genuine passion and belief in the power of social thinking
  • A willingness to learn, develop and grow
  • Drive and ambition– an appetite to do the best work of your career

Benefits

Why should you join our team?

  • 25 Days holiday, increasing by 1 day for each year of service
  • Blended Working – working from the office and home
  • Private Medical Insurance
  • Company pension scheme
  • Group Income Protection
  • Optional Dental Insurance
  • Comprehensive internal and external staff training programme
  • Childcare vouchers
  • Corporate Social Responsibility – time given to volunteer with our partnered charity
  • Annual ski trip in Europe
  • Cycle-to-work scheme (so that you can cycle into London’s only cycle-in office)
  • Season ticket loan scheme
  • Long Service Awards – at 5 & 10 years
  • Optional sabbaticals after 3 or 5 years
  • Employee Assistance Programme
  • Staff events: yoga, language lessons, monthly nail bar, wellness check-ups onsite, basketball & squash court for hire
  • Social clubs: running club, documentary club and many more
  • Summer hours
  • Free breakfast
Apply now

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