WAS Full Team Photo

\ IT Support Engineer

We’re looking for a talented and enthusiastic IT Support Engineer with 1+ years of experience who will join a small, but vibrant team with plenty of opportunities to develop their skills across all areas of IT.

You would be the first point of call for IT issues and responsible for initial troubleshooting and diagnosis of any issues. There are also opportunities to work on an international scale, providing support to our overseas markets such as Italy, France, Singapore, China and many more.

What does the role involve?

Provide support for macOS, iOS and Mac hardware, G-Suite, Office, Adobe CC (and occasionally some Windows 10).
Escalate support tickets when necessary
Setup and maintenance of AV and meeting rooms
Setup/build new hardware
Integration of Apple devices into an Active Directory and Okta environment
Manage deployment and software updates in the London office
Ad hoc support for our international offices

What are we looking for?

An IT Technician with a minimum of one-year experience in a similar role.
Customer-orientated, good common sense and versatility.
Prefers Macs
Has a passion for IT
Enjoys a creative environment
Attention to detail and accuracy in work
Self-motivated and proactive
A willingness to learn and develop
Basic networking knowledge, wired and wireless networks. Patching and switches.
Jamf (desirable, but not essential)
bash, python, AppleScript (desirable, but not essential)
Okta (desirable, but not essential)

Why should you join our team?

23 days holiday, increasing by one day for each year of service
Private Medical Insurance
Company pension scheme
Group Income Protection
Optional Dental Insurance
Comprehensive internal and external staff training programme
Childcare vouchers
Corporate Social Responsibility - time given to volunteer with our partnered charity
Annual ski trip in Europe
Cycle-to-work scheme (so that you can cycle into London's only cycle-in office)
Season ticket loan scheme
Long Service Awards - at 3, 5 & 10 years
Sabbaticals after 3 and 5 years of service
Employee Assistance Programme
Staff events: yoga, monthly nail bar, wellness check-ups onsite, basketball & squash court for hire
Summer hours
Free breakfast

A little bit about us:

We are a global agency who deliver world-class creative ideas with forward-thinking brands. We connect people and brands in meaningful ways by creating ideas people like and share. We call this social thinking. With an international team of over 800 and offices in New York, Madrid, London, Paris, Milan, Munich, Berlin, Dubai, Singapore, Hong Kong, Shanghai, Beijing, Tokyo and Sydney our mission is to put social thinking at the centre of marketing. We work with clients including adidas, Activision, Google, Vodafone and Audi on global, regional and local projects.