Account Manager (Operations Focused)

The role

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 19 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

Overall Purpose of The Role

As an Account Manager, we look to you to proactively help your Account Director manage your teams and clients to deliver the best solutions that We Are Social can offer. You will manage the day-to-day demands of your clients and it is your responsibility to ensure that your tasks are completed within given timelines, budgets and the exceptionally high standard expected from our clients. You need to conduct business effectively with attention to detail and accuracy in all communication, both internal and external. You will also be checking on the accuracy and standards of work of your Account Executive.

We expect you to stay updated on industry trends and best practices, and to share your knowledge with both your team and others within the organisation. We are looking to you to keep your Account Director and clients updated and engaged with relevant industry practice.

Your key duties will include:

• Management of the day-to-day operational activities such as:
• Coordination of social media content validation workflow based on client brand governance guidelines and platform optimization principles, including communication between client teams and internal agency teams related to this workflow.
• Coordination of social media content publishing and scheduling, asset trafficking and Quality Assurance at the pre-publishing and post-publishing stages, including communication between client teams and internal agency teams in relation to this workflow.
• Social media channel hygiene management such as upkeep of channel touchpoints and metadata optimisation.
• Upkeep of process checklists and platform optimization guidance.
• Status and other reporting both internally and externally.
• Attend all meetings with clients.
• Ensuring that all activities follow the sign-off processes.
• Managing the work priorities of yourself and your team.
• Other ad-hoc duties assigned.

Requirements

What are we looking for?

• Experience owning and managing senior client relationships
• Ability to jump from the creative side of marketing to the analytical side, able to demonstrate why their ideas are analytically sound
• Understand the social media universe
• Excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
• Outstanding organisational skills and the ability to handle multiple projects simultaneously while meeting deadlines
• Ability to communicate results to management in a fast-paced environment

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