We Are Social Asia Tuesday TuneUp #71


Thailand’s Chang  takes water orders through WeChat
Chang, Thailand’s largest beverage producer that’s best known for its beer, started an official account on WeChat last week. Calling themselves “WeChang”, followers are greeted with a welcome message that provides instructions on how to use the chat app to order drinking water for home delivery. In addition to offering a quick access to customer service representatives via WeChat, WeChang also allows customers to download a set of cute Chang stickers like the ones below. The chat app is currently also used to provide China Merchant Bank’s followers access to their bank balances in China. This might herald the future for consumer conveniences such as ordering home deliveries for food or groceries.


WeChat’s BlackBerry app gets ‘look around’ feature
Months after the launch of its BlackBerry app, WeChat has released an update that allows users to ‘look around‘ for people to chat or flirt with. The update also includes other popular features such as allowing users to add friends by scanning QR codes and downloading animated sticker packs. The recent rollout brings the BlackBerry version pretty close to the chat app’s current form on iPhone, Android and Windows Phone platforms with the notable exclusion of video or voice calling. Tencent has indicated that the latter features will be made available in the WeChat for BB10 app, that is currently under development. In the meantime, Indonesian users seeking a specialized location-based flirting app can try Qute, a Tencent app that’s created just for the Indonesian market.


6 Chinese social networks observe Earth Hour
Last Saturday, people around the world switched their lights off for an hour from 8.30pm local time to observe “Earth Hour”, a movement to remind the world not to waste vital resources. 6 Chinese social media sites, Renren, Youku, QQ, Ushi, 139 and Kaixin, pledged to turn the lights off on their sites. Users were able to view their pages via a virtual light that followed their cursor. Although technically, most gadgets will not consume less power with darkened pages, the move was intended to raise awareness of the difference that the world can make with changes to their energy consumption habits.


Tencent lays out monetization plans for WeChat
Tencent, the maker of popular chat app, WeChat, will be rolling out a suite of services intended to build revenue streams that will help them monetize the app. The app will offer online-to-offline e-commerce capabilities, value-added services and games. WeChat member card holders can enjoy discounts for following specific merchants and daily deals on the official WeiTuanGou account. WeChat users will soon be able to buy special stickers and emoticons which may be sold as bundles through subscription. Gamers will also be able to play social games via WeChat in the near future.


Tribehired, Malaysian social recruitment site gets seed investment
Malaysian startup social networking-based jobs site, Tribehired, has secured a US$ 560K (about S$ 696K) seed investment from Singapore’s TNF Ventures. The funds will be applied towards expanding the team and expanding its job seeker and employer base as the company moves towards launching its services globally. The premise is simple: Using Facebook as a working platform, people are incentivized to recommend vacancies to friends while virtual resumes can be created for users of the service. The service has already attracted quite a few companies including Rocket Internet-funded e-commerce firms such as Lazada and Zalora.


YouTube hit the 1 billion a month unique users mark
Online video giant YouTube put their success into context for us last Wednesday, announcing their achievement of 1 billion unique users per month. This means “almost half of the people on the Internet visit the online site each month”. Looking specifically at Generation C (18-34 year olds), YouTube stated  that this “demographic spend 74% more time watching YouTube on their smartphones now than they were last year”. 

Facebook cover photo policy has been changed
The rule against page cover photos featuring a call to action, contact information, references to price or purchase information has been updated. Page owners now have more flexibility in terms of what they can include in their cover photo, however the no more than 20% text overlay rule still applies. The rule for cover photos and ad images are now consistent, “this is important as cover photos are beginning to be included in both organic and sponsored page-Like stories in News Feeds”.

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Facebook to roll out its new commenting system
Facebook have been testing its new commenting system since November 2012, it “includes threaded conversations and a ranking algorithm meant to put the most relevant and high quality comments first”. The new updates will be available on an opt-in basis for all pages with more than 10,000 fans. Some of the key features of the new comments are the “option to reply to a specific comment and a ranking system that takes into account positive and negative signals, and connections”. Facebook are hoping the update will improve conversation management, enhancing the fans experience and public figure profiles.


Facebook to introduce Lookalike Audiences globally
Last week Facebook rolled out Lookalike Audiences to Power Editor accounts, this is a tool which helps advertisers target similar users “to those in their Custom Audience database”. Facebook reported that Lookalike Audiences have decreased cost per action and an online retailer experienced “lower costs per checkout when the Lookalike Audience feature was in limited beta”. To create Lookalike Audiences a list of first-party data must be uploaded, such as, email, phone number or user ID to create a Custom Audience. Facebook then uses algorithms to analyse the Custom Audience and produces a Lookalike Audience based on demographics, interests and what people are talking about.

iPhone users make calls using Facebook Messenger for free
Following on from its successful launch in the US and Canada, it is now possible for iPhone users in the UK to make calls to other Facebook Messenger users for free. You simply open the Facebook Messenger app, select the person you want to call and hit the ‘I’ button.

Happy 7th Birthday Twitter
Last week Twitter celebrated its 7th birthday – In the last seven years the social network has gained more than 200 million active users who create over 400 million Tweets each day. Twitter is now considered by most to be the go platform for the “lastest news, to exchange ideas and connect with people all in real time”. To celebrate this milestone, Twitter have made a video celebrating some of the many moments on Twitter so far, and a few of the UK’s best known Twitter personalities have been shouting about why they love Twitter so much.

Britney Spears is first to reach 6 million followers on Google+ 
Britney Spears has had the highest number of followers on Google+ since November 2011, and is now the first person to reach 6 million followers. According to Starcount, Lady Gaga is hot on her heels with a mere 100,000 followers seperating them.

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Puma are paying for UGC 
German sports giant, Puma, announced they’re trialing iPhone app, Foap. The new app allows users to upload photos to the platform and sell them to brands. Puma has asked Foap users to take photos in response to ‘Missions’ for its ‘Nature of Performance’ global campaign, the UGC purchased will promote the campaign across all social media channels. The ability to “create a library of content and achieve further engagement by getting users to rate the images” in Foap is one of the reasons Puma decided to use this platform.

Friendly Twitter war between Kit Kat and Oreo
A friendly Twitter war can be fun and exciting for the brand and their followers, and this is no exception:

A Twitter user tweets her two favourite chocolate brands…

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@KITKAT respond with a game of noughts and crosses…

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To which @oreo responded very cleverly…

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Oreo triumphed over KitKat on this occasion, we’re look forward to the next round!

Capital One get savvy about social for March Madness
Financial giant, Capital One, have recruited retired ball player Charles Barkley as a spokesperson during March Madness 2013 and they’re hoping he’s going to jump on the Twitter bandwagon very soon, and understandably so as tweeting has become an important part of spokesperson deals. In the meantime they have a social media plan to see them through March Madness, cashing in on real time marketing opportunities with a newsroom-styled social media team responding to tweets whilst watching the games. Capital One understand that being part of the conversation is integral to online success, but have also invested in promoted Tweets, Facebook ads, YouTube promos, and general displays across the Internet to ensure all bases are covered during March Madness.

Press regulation to affect  all forms of media
Bloggers could be facing libel fines under the new UK Leveson deal with exemplary damages imposed if they don’t sign up to the new regulator. The updated definition of a ‘relevant’ blogger or website under Clause 29 “includes any that generate news material where there is an editorial structure giving someone control over publication”. Many see this is a negative move for a country that has had a “free press for the last 300 years”, it could impact online news sites as well as small publications and local newspapers. It has been said that the new rules are there to protect small-scale bloggers and publications and to ensure publications like Hello! magazine would be subject to regulation but a small voluntary blog would be exempt.

The UK’s 2013 Budget in terms of social 
We Are Social’s London analyst Ed Kitchingman gave us the low down on social figures during the UK 2013 budget announcements last week, and what a difference twelve months made. The 2012 budget received 138,500 tweets total, whereas the 2013 budget received 258,000, tweets in the first day. The sentiment of tweets however was overwhelmingly negative, but mainly in relation to the Chancellor himself and not the policies. #budget2013 was the top hashtag used on the day, it was tweeted 125,102 times. Here’s a look at the top 10 hashtags used throughout the budget announcement and immediately after in order of popularity:


The tweet that cost £14,268
UK parliament member Fiona MacTaggart underestimated the power of social media when she vowed to donate £1 for every retweet she received. Within the 35 minute timeframe Fiona set she received 14,268 retweets on Red Nose Day 2013. Fiona certainly wasn’t expecting the reaction she received but will live up to her word and intends to donate the full £14,268 to Comic Relief.

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