Community Manager

The role

Who We Are

We are a global socially-led creative agency, with unrivalled social media and influencer marketing expertise. With over 1,200 people in four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We’re proud to be a multi award-winning agency, with Cannes Lions, One Show, Webby and Shorty Awards, to name but a few. Our most recent work has seen us help Amazon Music, Activision and Adidas deliver some of their biggest and most innovative campaigns to date.

As well as creating for clients, we help educate the wider industry. Our Instagram publication The Feed tracks culture at the speed of social. 6,500 people registered or tuned into our events last year, and our reports garnered more than 20 million views.

The Opportunity 

Can you turn complex financial topics into clear, engaging social content? 

Can you write with authority in the feed and empathy in the comments?

We are looking for a Community Manager to join our team working across major financial services clients spanning investments and consumer banking. This is a role for someone who understands both investment fundamentals and internet culture. You’ll be writing about financial topics in a way that is accurate, engaging and accessible, while also managing day-to-day community conversations across multiple channels. From translating market movements into social content to responding thoughtfully to audience questions, you’ll help shape how major financial brands show up online.

If you have worked within Financial Customer Services who wants an opportunity to stretch your creative and content flair, please apply.

Requirements

What You’ll Have Delivered Elsewhere

• Copywriting and Content Quality: Developed and published high-quality social and editorial content that was consistently approved by client and compliance teams with minimal revisions across multiple financial services accounts.
• Content Translation and Engagement: Successfully translated complex investment topics, financial trends, and economic news into engaging, audience-first content that achieved high share rates and positive audience sentiment.
• Community Management Ownership: Managed and resolved all day-to-day community conversations across multiple brand channels, ensuring a clean and active social presence.
• Brand Building Engagement: Engaged with online audiences in a way that consistently reinforced brand values, leading to a measurable increase in audience trust and positive sentiment.
• Content Operations Support: Successfully supported content planning and publishing operations by maintaining calendars and ensuring content was delivered on schedule across multiple accounts.
• Tone of Voice Consistency: Acted as the guardian of brand tone of voice, ensuring all content was published with quality and consistency across every channel.
• Trend Identification and Application: Proactively identified and integrated relevant audience questions, conversation trends, and cultural moments into content planning that drove successful campaign performance.
• Cross-Functional Delivery: Partnered closely with strategists, creatives, and client teams to deliver accurate and timely communications, consistently meeting all project deadlines.
• Insight Generation: Delivered regular reports synthesising community insights and sentiment, which were utilised by the team to inform and adjust content strategy and direction.
• Compliance and Accuracy: Maintained a record of publishing content that met all required regulatory standards for financial communications and consistently received legal/compliance sign-off before publication.

What Else Are We Looking For?

• Proven ability to translate complex financial information into simple, engaging, and accessible content.
• Direct experience writing social or editorial content, with a significant background in financial or business writing.
• Demonstrable experience in successfully growing and managing social communities, leading to positive audience engagement and growth.
• A strong history of producing copy that required minimal accuracy checks or corrections, particularly concerning sensitive financial details.
• Experience contributing timely content ideas and suggestions that reflected a deep understanding of current economic trends and audience discussions.
• Proven success in adapting content style and tone to suit various target audiences and different financial subject matters.
• Strong understanding and practical experience in utilising the features and evolving content formats of major social platforms.
• Demonstrated comfort and effectiveness in working to tight deadlines and managing urgent content and community responses efficiently.
• Direct experience working with clients or brands in the financial or other highly regulated industries.

Benefits

Our Culture and the Nice Stuff

Equity, Diversity and Inclusion runs in the water here at We Are Social. We are transparent about the changes that are needed, we are focused on making real strides, both internally and within the industry and we strive to truly be a workplace that represents, supports and advocates for ALL. Our Charter for Change in the UK  can be found here which details our focus areas across People, Work and Culture in 2026.

Inclusion at every level is crucial to creative innovation and success, and we want to create a workplace where everyone feels a sense of belonging. We welcome and encourage talent from ALL backgrounds and are committed to creating a representative team that can deliver creative excellence. If you require any support, adjustments or accommodations for any reason whatsoever during the recruitment process, please let us know via [email protected]

So let’s get to the good stuff,  we offer all those things you would naturally expect; 25 days holiday, pension scheme & life assurance. But what we love most is connection, so we have our WAS Passport and Work From Anywhere schemes which allow you to truly connect to colleagues all over the world! 

But what’s life around here really like day-to-day? Well, we ask our people regularly what they think about us/their role and here are some of the most common things they say:

• I value my manager we have a good relationship
• We love to ‘get social’ with the people I work with
• Trusted to get on with the job, without ‘micro-management’!

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?