Account Director

The role

Who We Are

We Are Social Amsterdam is part of a global network of socially-led creative agencies with over 15 offices worldwide. Since its establishment in 2021, the Amsterdam office has been a hub for innovative, impactful creative campaigns driven by cultural and social insights. At We Are Social, we foster a culture of creativity, collaboration, and adaptability. Our team thrives on pushing boundaries, exploring bold ideas, and delivering work that makes a meaningful impact for leading global brands.

The Opportunity

Are you ready to be the senior day-to-day partner between global brands and a top creative agency? Do you thrive on leading multiple accounts, improving ways of working and keeping large multidisciplinary teams moving with clarity?

As part of the Client Service team, you will be responsible for managing high-profile client relationships, driving innovative social-first strategies, and guiding multidisciplinary teams to deliver award-winning work. You’ll report into the Group Account Director and play a key role in driving both client success and agency growth.

Requirements

What You’ll Have Delivered Elsewhere

• Acted as the primary/senior client contact, building trust with senior stakeholders and confidently discussing, challenging and negotiating where needed.
• Led quarterly business reviews and acted as the agency’s eyes and ears across complex accounts.
• Proactively identified opportunities for business growth, stronger scope setups and improved client satisfaction.
• Motivated, mentored and upskilled more junior account team members.
• Led and directed large cross-functional teams across creative, strategy, research, influence marketing and production.
• Provided day-to-day operational oversight for large project timelines, key resources, processes and budgets.
• Taken financial ownership of accounts, including monthly tracking, forecasting and profitability management with finance and leadership teams.
• Shaped the strategic direction for clients, introducing socially-led creative strategies that resonate (across Instagram, TikTok, YouTube and wider social ecosystems).
• Used or understood creative AI tools and processes to improve social-first creative development or ways of working.
• Made clear decisions and found pragmatic solutions to specific client, team or operational challenges.

What Else Are We Looking For?

• 6+ years’ experience in client services, ideally in a creative or socially-led agency.
• Recent senior experience working with large clients and managing multidisciplinary teams of 12+ people.
• Deep understanding of social platforms, especially Instagram, TikTok and YouTube, and how they drive brand and business outcomes.
• Highly professional, structured and process-driven, with the judgement to flex when needed.
• Strong leadership, coaching and mentoring skills, with the ability to motivate teams and upskill junior colleagues.
• Direct, clear communication and the confidence to manage senior stakeholders day to day.
• Solid financial and commercial experience, including monthly budget tracking, forecasting, profitability and leadership updates.
• A can-do approach.
• Willingness and ability to travel when needed (mainly EU & US).
• Fluent English (C1/C2), and proficiency in French or German is a big plus.

Benefits

Life at We Are Social Amsterdam

We Are Social Amsterdam is an equal opportunity employer. We celebrate diversity and inclusion, ensuring that everyone feels valued and empowered to contribute to our shared success. We offer:

• Career Path Design: Regular reviews and mentorship to support professional growth.
• WAS Passport: Opportunity to work for two weeks per year in any of our global network offices.
• Training Programs: Access to internal and external professional development initiatives.
• Diversity and Wellbeing: Participate in mental health, CSR, and diversity & inclusion activities.
• Flexible Working: Up to three remote working days per week.

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?