Group Account Director

The role

Who We Are

We are a global socially-led creative agency, with unrivalled social media and influencer marketing expertise. With over 1,200 people in four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We’re proud to be a multi award-winning agency, with Cannes Lions, One Show, Webby and Shorty Awards, to name but a few. Our most recent work has seen us help Amazon Music, Activision and Adidas deliver some of their biggest and most innovative campaigns to date.

As well as creating for clients, we help educate the wider industry. Our Instagram publication The Feed tracks culture at the speed of social. 6,500 people registered or tuned into our events last year, and our reports garnered more than 20 million views.

The Opportunity

We are building a team of music, podcast and audiobook obsessives, to make our client – a world-famous Music Brand – a loved, respected and authentic presence in the lives and feeds of music fans. Our shared task is to deliver creative excellence and brand love with our audience. That means balancing big-brand consistency with hyper-relevant, hyper-local nuance. We need social natives; people who operate on the fringes of platforms and people who can manage multiple client stakeholders. We work fast, so our team has to thrive under pressure; project managers who get stuff done, client services who know how to sell an idea and manage big brands and clients, self-starters, self-shooters and social media managers. People who understand the internet-breaking power of the perfectly timed Taylor Swift tweet but can also think big, analyse the data, ask the right questions and take us in the right direction.

As the Group Account Director, you are expected to ensure the smooth day-to-day running and management of multiple teams and accounts, acting as the senior lynchpin between your Clients, the agency and multiple markets. Extensive and proven experience within a social or creative agency, you will be able to demonstrate a solid and successful track record of successfully simultaneously running global accounts, whilst building strong client relationships, driving revenue and producing amazing socially-led campaigns.

Requirements

What You’ll Have Delivered Elsewhere

• Had oversight of accounts over £3m in agency revenue
• Provided strategic clarity and creative ownership – both internally and with your clients
• Developed strong relationships with your day-to-day Clients, knowing when to involve other leads to ensure reassurance and seniority
• Actively sought out and converted business development opportunities whilst safeguarding existing projects
• Performed financial management and accountability of your individual accounts – development of detailed scopes, accurate forecasting, mid-term client service resource and finance planning to ensure profitability and efficiency
• Managed Account Director(s) / Senior Account Manager(s)/ Account Manager(s), providing on-going support and development to ensure a motivated and efficient team
• Ensured accurate resource planning – worked with your team and the Traffic Manager to ensure proactive booking and efficient use of agency resource to ensure timely and profitable delivery of your projects
• Developed cross-departmental collaboration to improve workflow and socially led ideas.
• Contributed effectively to business development opportunities.
• Supported your Program Director with annual/quarter account planning, resourcing, and investment case preparation to expand agency remit and revenue.
• Took ownership for the improvement or maintenance of the CSS score for each account.
• Highlighted and escalated opportunities, knowing when to bring business groups together for mutual benefit.

What Else Are We Looking For?

• Identify opportunities for junior team members to raise their profile within the Agency or with clients; help them build their personal brand.
• Quickly identify issues and coach teams to resolve them promptly and confidently.
• Identify team/individual training needs and work with the Programme Director to address skills gaps, ensuring the team’s competitive edge.
• A genuine passion and belief in the power of social thinking
• Strong commercial and financial acumen
• A track record of successful & profitable business development opportunities
• Drive and ambition– an appetite to do the best work of your career

Benefits

Our Culture and the Nice Stuff

Equity, Diversity and Inclusion runs in the water here at We Are Social. We are transparent about the changes that are needed, we are focused on making real strides, both internally and within the industry and we strive to truly be a workplace that represents, supports and advocates for ALL. Our Charter for Change in the UK  can be found here which details our focus areas across People, Work and Culture in 2025.

If you require any support, adjustments or accommodations for any reason whatsoever during the recruitment process, please let us know via [email protected]

So let’s get to the good stuff,  we offer all those things you would naturally expect; 25 days holiday, pension scheme & life assurance. But what we love most is connection, so we have our WAS Passport and Work From Anywhere schemes which allow you to truly connect to colleagues all over the world! 

But what’s life around here really like day-to-day? Well, we ask our people regularly what they think about us/their role and here are some of the most common things they say:

• I value my manager we have a good relationship
• We love to ‘get social’ with the people I work with
• Trusted to get on with the job, without ‘micro-management’!

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?