IT Support Engineer (6 month Fixed Term Contract)

The role

We Are looking for an IT Support Engineer to join a small but impactful IT department here in London…….

IT Support Engineer (6 month FTC)

This role is office based 5 days a week.

Who We Are

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With 1,300 people in 19 offices spanning four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We’re proud to be a multi award-winning agency, with Cannes Lions, One Show, Webby and Shorty Awards, to name but a few. Our most recent work has seen us help Pepsi, Meta and Adidas deliver some of their biggest and most innovative campaigns to date, from breaking into the metaverse to smashing records on TikTok. 

As well as creating for clients, we help educate the wider industry. Our Instagram publication The Feed tracks culture at the speed of social. 6,500 people registered or tuned into our events last year, and our reports garnered more than 20 million views.

The Opportunity 

Do you want to work part of an effective IT team within a global creative agency?

Do you want to increase your knowledge and have the ability to use your initiative to make direct improvements?

Do you want to work as part of a small team where you encouraged to bring ideas, thoughts and improvements? 

We Are looking for an IT Engineer to join a small but impactful IT department  here in London on a 6 month FTC. You will be working within a Mac-centric environment which requires an understanding and a desire to improve you skill-set of macOS and Apple hardware, Adobe Suite, MS Office, G-Suite, Okta and ticketing systems. You will have experience managing more than 100 users and be able to prioritise in a ticket-based environment on the needs of the business.

Requirements

What You’ll Have Delivered Elsewhere

• Responding to technical issues in a polite and effective manner
• Deliver end-user support that can adapt to each individual user’s needs.
• Creating/Setting up new users and freelancer accounts and hardware.
• Setup of old and new equipment following the latest best practice
• Remote support both in the UK and for our offices and users around the world as needed
• Always keep records and information up-to-date and look to improve what is there already.
• Supporting our sister company, which is based in our London office, with IT needs as required.

What Else Are We Looking For?

• Experience with MacOS troubleshooting skills – primarily Ventura and Sonoma
• Experience supporting Apple Hardware.
• Experience supporting Apple iOS, macOS, tvOS.
• Experience with Google Workspace (Gmail, Groups, Calendars, Drive and Shared Drives)
• Experience supporting Video Conferencing platforms (we are a Google house and use Google Meet internally, but we also support every platform our clients use including Zoom and Microsoft Teams).
• Helpdesk ticketing experience.

Other Desirable Experience:

• JAMF (200) or other Mac MDM knowledge
• Okta
• Shell Scripting knowledge or experience.
• Experience with networks (DHCP, DNS, port patching and switches)
• Security standards (CE, CE+, ISO2701, SOCII)
• ITILv4
• Agency or similar industry experience

Benefits

Our Culture and the Nice Stuff

Equity, Diversity and Inclusion runs in the water here at We Are Social. We are transparent about the changes that are needed, we are focused on making real strides, both internally and within the industry and we strive to truly be a workplace that represents, supports and advocates for ALL. Our Charter for Change in the UK  can be found here which details our focus areas across People, Work and Culture in 2023.

If you require any support, adjustments or accommodations for any reason whatsoever during the recruitment process, please let us know via [email protected]

So let’s get to the good stuff,  we offer all those things you would naturally expect; 25 days holiday, pension scheme & life assurance. But what we love most is connection, so we have our WAS Passport and Work From Anywhere schemes which allow you to truly connect to colleagues all over the world! 

But what’s life around here really like day-to-day? Well, we ask our people regularly what they think about us/their role and here are some of the most common things they say:

• I value my manager we have a good relationship
• We love to ‘get social’ with the people I work with
• Trusted to get on with the job, without ‘micro-management’!

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?

This role is office based 5 days a week.