We Are Social’s Tuesday Tweakup #3


Zappos lives up to its reputation for customer service
Over the past few years, online retailer Zappos has been highlighted alongside the likes of Ford, Dell or Comcast fairly regularly as a ‘go to’ case study for their use of social media for customer support. And it’s easy to see why with this example.

A pricing bug on a Zappos sister site called 6pm.com gave customers the ability to purchase any product online for no more than $49.99. The mistake was eventually caught 6 hours after it went live, but not before customers had taken advantage of the pricing bug to the tune of approximately $1.6m.

Balancing the backlash that might ensue online against the cost of eating the loss, Director of Brand Marketing Aaron Magness explained on the Zappos Blog that they would honour all purchases.

As Econsultancy’s Patricio Robles put it: “Zappos… clearly understands that its reputation is worth far more than $1.6m and that sometimes eating a loss is the smart thing to do. Interestingly, one might even suggest that Zappos will only boost its reputation and customer loyalty with this move.”

Independent blocks anonymous comments
The Independent dealt a blow to trolls everywhere by only allowing people to post comments if they sign in using their Facebook, Twitter, Yahoo, Open ID or Disqus accounts. Editor Martin King explained the move with the following:

Websites have been encouraging cowardice. They allow users to hide behind virtual anonymity to make hasty, ill-researched and often intemperate comments regardless of any consideration for personal hurt or corporate damage.

Well said. While this might not be able to stop individuals posting under a pseudonym using, say, a Disqus account, it is nonetheless a step in the right direction to try and deter those who seek only to defame or abuse in comments sections across the web.

BBC iPlayer adds Twitter and Facebook to socialise TV
The BBC’s video on demand service, iPlayer, is launching iPlayer Beta at the end of June, allowing users to link their Twitter, Facebook and Windows Live Messenger accounts to their ‘BBC ID.’

Users will more easily be able to share what they’re watching over social networks, while viewers using Windows Messenger can sync viewing with friends and chat about the show in realtime.

Buy lettuce, get virtual currency
Social gaming company Zynga and Green Giant have teamed up to offer purchasers of Green Giant vegetable products free virtual currency that can be used in Farmville.

At first glance, the promotion seems like a very good fit. Zynga will be able to easily track redemptions to determine if the promotion is a success, while Green Giant can (hopefully) get more people eating their ‘5 a day.’ More importantly though, “the promotion highlights just how prominent virtual currency and games like Farmville have become in the mainstream.”

BP beaten in social media stakes by fake tweets
BP has had something of a mess on its hands lately in social media in the form of a tongue-and-cheek account:  @BPGlobalPR. The account has swelled to over 97,000 followers, eclipsing BP’s official @BP_America account by some 88,000, and claimed to be the oil giant’s official voice throughout the ecological crisis in the Gulf, while delivering a healthy dose of satire.

The anonymous Tweeter has since penned an editorial in the Guardian, been unmasked by Wired magazine and even given a book deal. There is also a T-Shirt range with proceeds going to benefit the Gulf Restoration Network. Long may it continue.

Dr Pepper rolls out Facebook status takeover for teens
Coca-Cola has launched a Facebook app for Dr. Pepper which gives consumers the chance to win £1,000 if they allow Dr Pepper to take control of their status update.

The app ties into their ‘What’s the Worst that Could Happen?’ creative, and chooses updates at random with varying degrees of embarrassment such as ‘what’s wrong with peeing in the shower?’ or ‘never heard of it described as “cute” before.’

Domino’s UK Rewards Foursquare Mayors, Yahoo acquires ‘Asian Foursquare’
Domino’s UK is starting a nationwide Foursquare promotion that rewards mayors with free pizza once a week, a deal similar to the one Starbucks announced not too long ago. Additionally, every Foursquare user will receive a free side dish when spending over £10.

In other location-based news, Yahoo has acquired Koprol which has been described affectionately by TechCrunch as the ‘Asian Foursquare.’

Google Moderator on YouTube enables real-time feedback from your audience
YouTube has integrated the use of Google Moderator into every single YouTube channel. Google Moderator is a social platform that allows users to solicit ideas, ask questions, and have their community vote for the best comments in real-time. Crucially, it also allows users channel owners the ability to remove any content that their audience has flagged as inappropriate.

Twitter passes 15 billion tweet mark
After reaching 10 billion tweets at the beginning of March, Twitter has now announced that it has delivered its 15 billionth tweet:

It took Twitter almost a year to hit five billion, but only four months to hit 10 billion. By adding another five billion tweets in three months it is now growing at more than one billion tweets a month, which means it should hit 20 billion before the summer is out.

Assuming we even get a summer in London this year…