We Are Social: Tuesday Tune-Up #40


We Are Social featured in The Australian
Our MD Julian Ward had some choice words in an article in The Australian this week, discussing the benefits of social media for brands;

“The ability to actually maintain attention with a consumer is immensely valuable, especially when other channels are less able to do this.”

“The challenge is crafting a content and editorial strategy that holds value and continues to intrigue and engage those on the receiving end. As a brand, do you want to answer customer questions or do you want to be the most talked about and engaged brand within your category?”

To find out more on how you can be engaging with your customers, and finding new ones, drop us an email.

1 in 5 viewers start watching a show after hearing about it in social
According to a Horowitz Associates poll of US heads of TV households conducted in January, 19% had begun watching a show after reading about it on a social network or blog.

Facebook holds IPO, share price drops
Facebook held its IPO on Fridaywith the company listed on the NASDAQ. Despite the share price returning to the initial $38 price after the first day of trading, this was partly due to the banks underwriting the share price to stop it falling below $38. Regardless, 421.2 million shares were sold valuing the company at a whopping $104.2 billion, a price which has since fallen significantly in early trading today in New York.

General Motors suspends Facebook ad spending
General Motors, America’s biggest automaker and 3rd biggest advertiser, in an interestingly timed move announced last week that it will stopped buying Facebook ads for the forseeable futureIndustry reaction has been mixed.

With Forrester also saying Facebook doesn’t pay enough attention to marketers, this can’t have helped Facebook’s first day of trading. Ironically, a source close to the GMhad said their move was partly due to Facebook telling them to prioritise community management over ads. Something, it should be noted, that GM is still wisely planning to invest $30 million in.

Facebook redesign mobile apps
Facebook has updated its mobile apps so that images will now appear larger and at a higher quality in a bid to improve engagement.

Facebook also acquired Lightbox last week, once hailed the ‘Instagram of Android’ – perhaps in a bid to assure investors that Facebook will do what it takes to win in the mobile-centric future of social networking.

New Facebook Page Manager App
Managing Facebook Pages on a mobile has long been difficult, but this could all be about to change: Facebook is testing an app called Facebook Pages Manager which should make all of this far easier. Good news for marketers.

Twitter re-launch recommendations
Moving forward, new Twitter users will now receive a number of auto-generated recommended followers from the Twitter ecosystem. According to Twitter:

These tailored suggestions are based on accounts followed by other Twitter users and visits to websites in the Twitter ecosystem. We receive visit information when sites have integrated Twitter buttons or widgets, similar to what many other web companies — including LinkedIn, Facebook and YouTube — do when they’re integrated into websites.

Interestingly, viewers will also be able to view tweets from these users in an example timeline.

Twitter teams up with Nascar to enhance hashtags
Twitter has teamed up with Nascar so that consumers worldwide can create a “complementary live race experience”. The Twitter page will combine race-related tweets and photos giving behind-the-scenes exclusive for individual races. In effect, for one advertiser (Nascar), they’ve made a pretty radical change to the hashtag experience:

Up until now when users click on a hashtag, they are shown a page littered with tweets which have included that particular hashtag. But in Nascar’s case, Twitter will curate those tweets through an algorithm, and by hand to give users a behind-the-scenes look at the race.

Twitter hits 10m UK users, 140 brands have used promoted products
For a company that has only had an office in the UK for one year, Twitter is going from strength to strength. It’s now reaching 10 million UK users of which 80% are active on mobile. 340 million tweets are sent per day and brands have bought into the product: 140 have used Promoted Products in the last year.

Tony Wang from Twitter UK gave Marketing Magazine an interesting Q&A about Twitter’s advertising approach going forward – it’s worth a read.

YouTube video views are falling
Since December, views on YouTube have fallen by 28% – but it’s an intended consequence of the Google-owned site’s shift from a video search engine filled with snack-size content to a full-fledged, couch-potato-optimized entertainment destination. At YouTube, the “view” is out and “engagement” is in – although time spent on the site hasn’t risen like execs will have hoped:

New Google+ study reveals minimal activity and weak user engagement
A new study has shown weak user engagement and minimal social activity on Google+, giving greater credence to the theory that it’s just a ghost town. Google has refused to give metrics for the Google+ active user base, probably because compared to other social networks it has far less activity. A study showed that within a sample size of 70,000 public posts, the average post receives less than one +1, less than one re-share and less than one reply. Another problem is that users don’t return to post again:

As the report sums up:

At the end of the day, Google+ simply does not show the same level of ravenous user adoption and engagement that we’ve seen in other social networks.

Pinterest is worth $1.5bn – at least according to investors
Pinterest has recently gained $100 million of funding from Japanese e-commerce giant Rakuten in a simultaneous attempt to increase revenue (which is currently minimal) and mark a shift away from big American tech players; the deal values the company at $1.5 billion.

Quora raises $50M valuing the company at $400M 
Quora has raised $50 million from its co-founder Adam D’Angelo and other investors including Peter Thiel and Josh Hannah, both of whom are familiar with the online Q&A space, valuing the company at $400 million. It will be interesting to see what it invests in to try and grow the daily active user count again.

vKontakte loses important court case
vKontakte, Russia’s largest social network lost an important court case last week, which ruled that the site’s proprietary file-sharing system – and arguably its biggest selling point – is illegal and breaches copyright. Facebook has long struggled to even come close to over-taking vKontakte, but the fall-out from this court ruling may well help Facebook.

Ronaldo stars in Facebook challenge for documentary
Football star Cristiano Ronaldo took part in a live-streamed Facebook challenge last week called #RonaldoLive which tested his ‘sporting expertise’. The live-stream came from a testing facility in Madrid, in which Ronaldo had to receive, control and shoot a wave of footballs from chutes suspended above his head.

The first 100,000 people who connected to the #RonaldoLIVE Facebook app were automatically be entered into a competition to challenge Ronaldo, giving them the power to choose which goals he shot into.

Manchester City partner with Foursquare
English Premier League champions Manchester City have partnered with Foursquare, in the social network’s first official partnership with a football team. What the deal means is that City fans can now check in at the Etihad Stadium, City Square, City Stores and other official venues in return for special offers on merchandise and food and drink. They’ve also launched their own badge.

Foursquare launch two new badges
Foursquare have launched two new badges for two of the year’s biggest sporting events. Saturday night’s Champions League Final had a badge which users could obtain simply by checking in and using the words ‘UEFA Champions League’ and the Olympic Torch Relay also has a badge. To acquire the badge, users have to check-in to the nearest Olympic Torch Relay venue when the flame passes through their city.

Ikea turns to Pinterest to promote new range
Ikea are promoting their new Indian range of products partly through Pinterest. They’ve built a micro-site to draw awareness to the new range which includes an option to view a showcase of the range on Pinterest. As it’s a flat-pack campaign, you do actually have to build the pinboard for this one.

Intel launches employee curated digital magazine
Intel have launched a digital magazine which will allow many different staff members to chip in. Intel iQ is a social-publishing platform which resembles a digital magazine. A story gets to the iQ front page when a certain number of people recommend it, and as recommendations grow, so the size of the story on the front page increases. Intel have said they expect the number of contributors to the site to grow to thousands, which is really quite impressive.

Wickes rolls out first social media campaign
Wickes, the DIY retailer, has made its first foray into social media with the launch of a Facebook app which allows fans to create a sharable digital portfolio of their DIY projects. It’s based on the idea that people are very happy when they complete a project. It seems a bit useless – papering over the cracks of a lack of a real social media strategy.