Account Director Canada Account Management
The role
THE ROLE
We are looking for an Account Director to join our team leading a collection of luxury clients! This role will involve the following areas: client relationship building and true partnership, execution of client campaigns or retainers, managing junior account team members, management of scopes and budgets, developing presentations and proposals, overseeing the internal team process and workflow, client problem solving, collaboration with internal stakeholders and planning/reporting. The ideal candidate understands the power and speed of social, and is good at navigating strategies and decision making to lead clients and the internal teams through this landscape.
WE ARE
A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we’re proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube.
WHY YOU’LL LOVE IT HERE
- We like to laugh, we live for celeb gossip and we’re great on AUX.
- Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more!
- You best believe we know how to celebrate our wins. And our losses (it’s how we learn).
- From carbon offsets to community kitchens, we’re passionate about making a difference.
YOU ARE
- A person who thrives in a fast-paced environment, responding quickly and proactively
- Not interested in just following trends – you want to create them
- A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro
Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands.
WHAT YOU’LL DO
- Serve as the primary point person in day to day client communication on projects. Manage clients and maintain friendly and productive lines of communication at all times
- Deliver strategies and tactics for specific product launches, understanding that moving at the speed of social is key both for the agency and clients
- Track work progress and deliverables and relay client feedback to team and senior leadership
- Provide strategic marketing guidance and thought leadership: Working to understand your clients’ businesses while simultaneously educating clients about how we can help
- Become fluent in business objectives and organization goals
- Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
- Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
- Acquire proper internal and client approvals to ensure smooth and timely project execution
- Communicate and follow up with clients and internal departments regarding all projects to address any concerns
- Maintain working knowledge all aspects of production with vendors on behalf of the client
- Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions
- Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions
- Develop staffing plans and proposals for new projects and briefs
- Maintain rigor and consistency in use of agency financial systems and templates
REQUIREMENTS FOR THIS ROLE
- Proven track record of at least 5 years in an account management role preferably within an advertising agency, with a specific emphasis on social media content strategy and execution
- Bachelor’s degree in marketing, advertising, communications, or a related field
- Proven account management and client communication skills
- Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams
- Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks
- Curiosity about clients’ business and a passion for solving business problems
- Excellent communication and presentation skills with the ability to interface with senior level professionals
- Financial literacy and management of multiple budgets
- Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution
- Leading New Business Pitches
- Highly proficient with Google and Microsoft Suite, and Slack. Above baseline knowledge of A.I. tools and functions.
WHY SHOULD YOU JOIN OUR TEAM?
At We Are Social, we don’t just offer a job—we offer a creative career in an agency that moves at the speed of culture. Here’s what you’ll get:
- We are the first, largest, most awarded socially-led creative agency in the world, connecting you to 1,300+ like-minded professionals around the world
- An innovative and entrepreneurial work environment that promotes ingenuity and individuality – with the best of colleagues, and the best of clients
- Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
- Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
- Agency summer days (exact policy differs per campus and agency)
- Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
- Dogs allowed, dedicated private wellness room (in select offices)
- Regular team social events – holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! We are obsessed with learning and being better humans
- In-house learning & development sessions and annual career and growth conversations
- Access to internal network of opportunities across all agencies
- Focus on developing and recruiting BIMPOC Talent
- Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
We invest in your health and wellness:
- Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
- Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family.
JOIN US
At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.
Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes We Are Social what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.
Let’s do cool stuff together. Apply now!
We’re part of the Plus Company – the Entrepreneurial Network!
Plus Company is a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them.
Together with Plus Company agencies, we use our collective strengths to form bespoke, innovative and integrated teams that deliver a positive impact on your business. That means faster time to market, less bureaucracy to navigate, and no end to the creative magic-making for our clients.