Group Account Director

The role

THE ROLE

The Group Account Director is a key leadership role within our agency, responsible for overseeing a portfolio of client accounts and managing a team of account directors and managers. The ideal candidate will have a proven track record in account management, client relationship building, and strategic marketing planning. The Group Account Director will be a strong leader and communicator, capable of driving client success, fostering team collaboration, and contributing to the overall growth of the agency.

WE ARE 

A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we’ve proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube.

WHY YOU’LL LOVE IT HERE

• We like to laugh, we live for celeb gossip and we’re great on AUX.
• Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more!
• You best believe we know how to celebrate our wins. And our losses (it’s how we learn). 
• From carbon offsets to community kitchens, we’re passionate about making a difference. 
• Did we say snacks? Because we have great snacks. (Shoutout to Sheila who keeps the kitchen stocked.)

YOU ARE

• A person who thrives in a fast-paced environment, responding quickly and proactively
• Not interested in just following trends – you want to create them
• A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro  

Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands. 

WHAT YOU’LL DO

• Build and maintain strong relationships with senior clients (including C-suite), acting as their strategic advisor and ensuring their satisfaction. You should be able to strategically guide clients, understand their business goals, and provide valuable insights to drive their marketing success.
• Lead and motivate a team of account directors and managers, providing mentorship, guidance, and fostering a productive working environment.
• Develop and implement strategic account plans that align with client objectives and business goals.
• Identify opportunities for client growth and develop sound and actionable annual and quarterly Account plans. 
• Actively participate in new business pitches.
• Oversee the financial performance of accounts within the portfolio, ensuring profitability and managing budgets effectively. Includes effectively monitoring account health, managing a revenue forecast and reporting to leadership on a consistent basis.
• Develop staffing plans and scopes of work (project-based and retainer) 
• Collaboration with internal teams and their respective senior leads (creative, media, strategy, etc.) to ensure seamless execution of client campaigns.
• Identify proactive opportunities and develop proposals in collaboration with senior department leads.
• Understanding of agency resourcing and P&L
• Skillfully navigate challenging client situations or internal disagreements to achieve positive outcomes.
• Develop a deep understanding of the agency’s strengths and ways of working, and represent the agency professionally to clients and key stakeholders.
• Maintain rigor and consistency in use of agency financial systems and templates.
• Highly proficient with Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini) and Slack. Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana. 

REQUIREMENTS FOR THIS ROLE

• Bachelor’s degree in marketing, advertising, communications, or a related field.
• 8+ years of experience in account management or a related field, with a focus on client relationship building and strategic planning.
• Proven experience in leading and managing a team.
• Emotional intelligence and ability to manage and build the relationships with clients
• Managing multiple workstreams/clients and leading the team accordingly 
• Serve as the senior most lead on the account and course correcting through the engagement of the agreed upon scopes
• Financial literacy and management of large scale budgets
• Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks.
• Strong expertise in social media marketing
• Leading New Business Pitches
• Ability to effectively and clearly present to a group and lead development of a client facing deck
• Facilitate weekly 1×1 meetings with direct reports

JOIN US

At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.

Let’s do cool stuff together. Apply now!

We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social’s Privacy Notice for California Employees and Job Applicants at https://wearesocial.com/us/wp-content/uploads/sites/3/2023/07/CA-Employee-and-Job-Applicant-CPRA-Notice.pdf