Group Account Director

The role

THE ROLE

We Are Social is seeking a Group Account Director to join our growing team! This role is a key leader within our agency, responsible for overseeing a portfolio of client accounts and managing a team of Account Coordinators to Account Directors. The ideal candidate will have a proven track record in account management, client relationship building, and strategic marketing planning. You will be a strong leader and communicator, capable of driving client success, fostering team collaboration, and contributing to the overall growth of the agency.

WE ARE 

A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we’ve proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube.

WHY YOU’LL LOVE IT HERE

• We like to laugh, we live for celeb gossip and we’re great on AUX
• Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
• You best believe we know how to celebrate our wins. And our losses (it’s how we learn)
• From carbon offsets to community kitchens, we’re passionate about making a difference 
• Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)

YOU ARE

• A person who thrives in a fast-paced environment, responding quickly and proactively
• Not interested in just following trends – you want to create them
• A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro  

Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands. 

WHAT YOU’LL DO

• Build and maintain strong relationships with senior clients (including C-suite), acting as their strategic advisor and ensuring their satisfaction
• You strategically guide clients, understand their business goals, and provide valuable insights to drive their marketing success
• Provide strategic marketing guidance and thought leadership by working to understand your clients’ businesses while simultaneously educating clients about how we can help
• Lead and motivate a team by providing mentorship, guidance, and fostering a productive working environment
• Develop and implement strategic account plans that align with client objectives and business goals
• Identify opportunities for client growth and develop sound and actionable annual and quarterly account plans
• Develop staffing plans and scopes of work (project-based and retainer) 
• Collaborate with internal teams and their respective senior leads to ensure seamless execution of client campaigns
• Manage financial performance of assigned accounts by effectively monitoring account health and managing a revenue tracker/forecast
• Skillfully navigate challenging client situations or internal disagreements to achieve positive outcomes
• Effectively and clearly present to a group and lead development of a client facing deck
• Develop a deep understanding of the agency’s strengths and ways of working, and represent the agency professionally to clients and key stakeholders
• Be an AI master and contribute to the development of the organization’s overarching AI strategy and train team members on new tools

REQUIREMENTS FOR THIS ROLE

• 8+ years of experience in account management or a related field with a focus on client relationship building and strategic planning
• Proven experience in leading and managing a team 
• Demonstrated success in managing high-profile client accounts, delivering client satisfaction
• Strong expertise in social media marketing, including a deep understanding of various social media platforms, trends, best practices, and the ability to translate data into actionable insights to optimize campaign performance
• Curiosity about clients’ business and a passion for solving business challenges
• Strong presentation skills and ability to develop a clear deck
• Highly proficient with Google Suite, Slack, A.I. tools, and Asana

JOIN US

At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.

Let’s do cool stuff together. Apply now!

We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social’s Privacy Notice for California Employees and Job Applicants at https://wearesocial.com/us/wp-content/uploads/sites/3/2023/07/CA-Employee-and-Job-Applicant-CPRA-Notice.pdf