Hybrid Project/Account Manager

The role

Who We Are

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With 1,300 people in 19 offices spanning four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We’re proud to be a multi award-winning agency, with Cannes Lions, One Show, Webby and Shorty Awards, to name but a few. Our most recent work has seen us help Pepsi, Meta and Adidas deliver some of their biggest and most innovative campaigns to date, from breaking into the metaverse to smashing records on TikTok. 

As well as creating for clients, we help educate the wider industry. Our Instagram publication The Feed tracks culture at the speed of social. 6,500 people registered or tuned into our events last year, and our reports garnered more than 20 million views.

The Opportunity

Are you an experienced project manager with a passion for social media?

Are you a natural communicator with strong client-facing skills?

Do you want to take ownership of a workstream and manage a project team?

We’re looking for a Project Manager with proven Client Services experience to join our team. This is a key role within the client account, and you will be working with the clients daily, as well as managing the internal agency tasks for delivering all ongoing work. The work is a combination of project and retainer work, and you will be working alongside another Client Services team member, where the two of you will jointly own the day-to-day client relationship and be responsible for the delivery and the quality of the work.

Requirements

What You’ll Have Delivered Elsewhere

• Client services experience managing clients and client expectations and comms to ensure a seamless delivery of work and output. 
• Proven ‘traditional’ PM skills including writing/updating timing plans, budgets, SoWs/delivery plans, booking and managing resources and managing a project team
• A strong understanding of social content in 2025, including a solid understanding of key platforms (TikTok, Insta and more) and have helped to deliver viral social content for global brands.
• Hands-on experience for planning and managing small-scale content creator shoots (in-house shoots) to ensure that we deliver high quality output, first time.
• Experience in running both Always On/Retainer work and larger Campaign workstreams as doing this with limited to no errors.
• Good with finances, you understand that effort equals budget-spend, and you stay on top of budgets throughout all your projects
• Managed a variety of work intended for social platforms including social and editorial content, experiential, Influencer and Content Creators workstreams
• Familiar with agency turn-around times and ways of working – good understanding of the dynamics of agency processes

What Else Are We Looking For?

• Experience establishing yourself as the go-to person on the account 
• Always takes full accountability for your results/deliverables
• Being solutions-driven and be confident in vocalising them 
• Experience minimising the need for clients/stakeholders to escalate issues above me or to require unnecessary input from my colleagues
• Will Contribute new ideas and points internally which are then taken forward/adopted

Benefits

Our Culture and the Nice Stuff

Equity, Diversity and Inclusion runs in the water here at We Are Social. We are transparent about the changes that are needed, we are focused on making real strides, both internally and within the industry and we strive to truly be a workplace that represents, supports and advocates for ALL. Our Charter for Change in the UK  can be found here which details our focus areas across People, Work and Culture in 2023.

If you require any support, adjustments or accommodations for any reason whatsoever during the recruitment process, please let us know via [email protected]

So let’s get to the good stuff,  we offer all those things you would naturally expect; 25 days holiday, pension scheme & life assurance. But what we love most is connection, so we have our WAS Passport and Work From Anywhere schemes which allow you to truly connect to colleagues all over the world! 

But what’s life around here really like day-to-day? Well, we ask our people regularly what they think about us/their role and here are some of the most common things they say:

• I value my manager we have a good relationship
• We love to ‘get social’ with the people I work with
• Trusted to get on with the job, without ‘micro-management’!

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?