Creative Operations Director

The role

Who We Are

We are a global socially-led creative agency, with unrivalled social media and influencer marketing expertise. With over 1,200 people in four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We’re proud to be a multi award-winning agency, with Cannes Lions, One Show, Webby and Shorty Awards, to name but a few. Our most recent work has seen us help Amazon Music, Activision and Adidas deliver some of their biggest and most innovative campaigns to date.

As well as creating for clients, we help educate the wider industry. Our Instagram publication The Feed tracks culture at the speed of social. 6,500 people registered or tuned into our events last year, and our reports garnered more than 20 million views.

The Opportunity

Are you passionate about creative operations and ensuring the delivery of high-quality work?

Are you looking for a leadership role in a fast-paced, content-heavy environment?

Do you want to be part of a global socially-led creative agency with a strong focus on innovation and efficiency?

We are looking for a Creative Operations Director to oversee the delivery of client work through the agency, identify process and resourcing improvements, and drive efficiency and quality. You will collaborate with all departments, manage resource allocation, and ensure we have the appropriate capacity and capabilities. This role requires strong communication, excellent people management, and innovative ideas.

Requirements

What You’ll Have Delivered Elsewhere

• Overseeing the resourcing of all projects across the agency, ensuring the right talent is assigned to the right projects at the right time.
• Maintaining resource allocation schedules, managing capacity, and balancing workload across teams.
• Collaborating with leadership to assess and forecast resource requirements.
• Working with the ECD and other Heads of Departments to identify skills gaps and build business cases for additional hires.
• Leading and developing the resource management team.
• Partnering with the ECD to ensure creative work is cast appropriately across the team.
• Overseeing the day-to-day operations of the creative departments.
• Tracking key operational metrics, resource utilisation, and project progress.
• Identifying and implementing improvements in agency process and communication.

What Else Are We Looking For?

• Been a champion within the agency for the greater adoption of AI into our every day operations. Identifying how it can create efficiencies in all aspects of work production.

• Proven expereicne leading UK market involvement in cross-market resourcing efforts.
• Proven experience in operations management, project management, or resourcing roles within an agency.
• Strong understanding of agency resourcing, capacity planning, and how to balance client demands with available talent.

Benefits

Our Culture and the Nice Stuff

Equity, Diversity and Inclusion runs in the water here at We Are Social. We are transparent about the changes that are needed, we are focused on making real strides, both internally and within the industry and we strive to truly be a workplace that represents, supports and advocates for ALL. Our Charter for Change in the UK  can be found here which details our focus areas across People, Work and Culture in 2025.

If you require any support, adjustments or accommodations for any reason whatsoever during the recruitment process, please let us know via [email protected]

So let’s get to the good stuff,  we offer all those things you would naturally expect; 25 days holiday, pension scheme & life assurance. But what we love most is connection, so we have our WAS Passport and Work From Anywhere schemes which allow you to truly connect to colleagues all over the world! 

But what’s life around here really like day-to-day? Well, we ask our people regularly what they think about us/their role and here are some of the most common things they say:

• I value my manager we have a good relationship
• We love to ‘get social’ with the people I work with
• Trusted to get on with the job, without ‘micro-management’!

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?