Senior Account Director

The role

Who We Are

We are a global socially-led creative agency, with unrivalled social media and influencer marketing expertise. With over 1,200 people in four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We’re proud to be a multi award-winning agency, with Cannes Lions, One Show, Webby and Shorty Awards, to name but a few. 

We Are Social, Middle East was born in 2010. We have built an integrated solution across media, creative & technology, catered to the real-time marketing needs of brands looking to win in today’s mobile-first, always-on world. Awarded as one of the most effective independent agencies in MENA by the Effies Index, we have also been recognised amongst the country’s top performing businesses and included within the prestigious Dubai SME100 ranking.

As well as creating for clients, we help educate the wider industry. Our Instagram publication The Feed tracks culture at the speed of social. 6,500 people registered or tuned into our events last year, and our reports garnered more than 20 million views. We also produce industry renowned thought leadership such as our Global Digital Report and Think Forward.

The Opportunity

We are looking for a Senior Account Director to join our team, helping us push the boundaries of social media advertising. As a Senior Account Director, you will act as the day-to-day conduit between our clients and the agency, ensuring the smooth running and management of one or more accounts. You will be responsible for leading day-to-day client relationships, ensuring business objectives are met through creative and strategic solutions, and championing the role of social and creative thinking in delivering effective, award-winning work.

This role sits at the heart of the Client Services team. You will lead the delivery of socially-led marketing solutions for the world’s biggest brands, overseeing substantial portfolios, managing complex project timelines, and fostering a culture of excellence. You will steer strategic direction, provide robust creative judgment, and actively own the P&L for your accounts while supporting senior leadership on new business pitches.

Requirements

What You’ll Have Delivered Elsewhere

• Social-First Expertise: Proven experience within a digital, social, or creative agency, demonstrating deep knowledge of industry trends, platform developments, and new technology to guide strategic direction.
• Creative Partnership: A track record of providing robust judgment and clear rationale on creative output across the project lifecycle, partnering effectively with creative teams from initial development to execution.
• Financial & Operational Oversight: Full financial responsibility for individual accounts, including detailed scoping, accurate monthly forecasting, and managing agency resource bookings with Creative Operations.
• Strategic Growth: A history of identifying and converting business development opportunities within existing accounts while safeguarding current project health and revenue.
• Stakeholder Influence: Experience building and maintaining strong relationships with day-to-day client stakeholders, knowing when to escalate to senior leadership for reassurance.
• Delivery Excellence: Proven ability to manage a substantial portfolio of accounts, ensuring all projects are delivered against agreed deadlines and budgets.

What Else Are We Looking For?

• Team Leadership & Development: Demonstrated experience providing on-going support, coaching, and development to Senior Account Managers, Account Managers, and Account Executives to ensure a motivated and efficient team.
• Culture Building: Experience fostering a culture of mutual respect, shared pride, and open collaboration within the team.
• Communication & Judgment: Ability to lead by example, ensuring team behavior reflects the agency’s vision and values, and maintaining clear communication channels with senior leadership regarding project status, challenges, and solutions.
• Cross-Functional Collaboration: Demonstrated ability to collaborate seamlessly with other agency departments (Strategy, Creative, Ops) to drive effectiveness and innovation.
• Language Proficiency: Professional fluency in both Arabic and English is essential for this role.

Benefits

Our Culture 

We pay a lot of attention to building our culture and we’re looking for people that will add value to We Are Social. We’re interested in your passion projects, in what makes you tick, and what helps you get out of bed in the morning. We’re looking for where you fit within our value framework: The Code: of working better together, focus, and going beyond the expected. You can explore more about what we bring to the table here. 

At We Are Social, we’ll give you the opportunity to work within a fast-paced, evolving team. You’ll work across departments and work with new and existing clients. You’ll be empowered to take on the responsibility to grow your role and build an enviable portfolio of experience. If you like working holistically in a creative-led agency working closely with the creative, technology and media teams to create incredible, thumb-stopping work – then we might just be the place for you.

Inclusion at every level is crucial to creative innovation and success, and we want to create a workplace where everyone feels a sense of belonging. We welcome and encourage talent from ALL backgrounds and are committed to creating a representative team that can deliver creative excellence. If you require any support, adjustments or accommodations for any reason whatsoever during the recruitment process, please let us know via [email protected].